Senior Desktop Support Engineer (Based in Singapore)
Posted by NCSI (Malaysia) Sdn Bhd • Kuala Lumpur, Kuala Lumpur, Malaysia
About the Role
Senior Desktop Support Engineer (Based in Singapore)
NCS is a leading technology services firm operating across 20+ cities in the Asia Pacific region, delivering large-scale, mission-critical projects for governments and enterprises. As a Senior Desktop Support Engineer, you'll be the front-line technical expert managing end-user support and client relationships for enterprise platforms. T
What You’ll Do
End-User Support & Client Management : Serve as the primary technical contact for assigned clients, performing troubleshooting for platform-related problems, and maintaining strong service relationships
Incident & Problem Management : Respond promptly to incidents, investigate root causes, and provide temporary or permanent resolution of escalated issues
System Administration & Monitoring : Monitor agreed service levels, document and maintain system configurations, perfo...
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