Full-time
Senior Data Center Infrastructure Engineer
Posted by Hammerjack Pty Ltd • , , Philippines, , , Philippines, Philippines
About the Role
Your Role
- Serve as a Subject Matter Expert (SME) for large‑scale infrastructure operations, sharing expertise, documenting best practices, and conducting root‑cause analyses for high‑impact or recurring incidents.
- Lead incident management, response coordination, troubleshooting, and proactive customer communication during system outages and production incidents.
- Facilitate regular sync‑up meetings with stakeholders to communicate updates, clarify issues, and gather customer feedback.
- Analyze and report operational metrics to drive informed decision‑making and continuous process improvements.
- Develop and enhance operational tools and automated solutions to increase efficiency and reduce operational overhead.
- Document comprehensive operational procedures, configurations, and environment setups.
- Identify and eliminate operational toil by automating repetitive tasks and optimizing processes.
- Train j...
Ready to Apply?
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