Senior Customer Success Manager Syntax

Elevate customer satisfaction as a Senior Customer Success Manager at Syntax, supporting our Oracle portfolio across North America. Leverage your ERP and cloud managed services expertise to drive success.
This senior role requires strong communication and relationship-building skills while acting as the primary advocate for Oracle customers. You will ensure alignment between customer business objectives and the services provided. Additionally, the role encompasses managing enterprise-level accounts in complex IT environments.
Key Responsibilities:
• Serve as trusted advisor for Oracle clients
• Build strong relationships with stakeholder executives
• Lead operational calls and service review meetings
• Monitor service performance and customer health
• Drive customer success planning aligned with objectives
Requirements:
• Over 10 years in Customer Success or similar role
• Experience with enterprise-level customers
• Strong knowledge of ERP platforms li...