Senior Customer Success Manager

About the job Senior Customer Success Manager

The Opportunity

Scoop Robotix Inc. is seeking a Customer Solutions Consultant (CSC) to join our growing team. This role is perfect for individuals who excel in analytical thinking, problem-solving, and understanding data relationships, while also possessing strong communication and customer engagement skills.

As a CSC, you will become an expert in our highly configurable no-code platforms, helping customers implement and optimize Scoop’s Central Operations Hub (COH), GLOO Cloud Integration Platform (iPaaS), and LOOXY Business Intelligence & Analytics (BI) solutions. You will work collaboratively with a Customer Growth Manager (CGM) to ensure customer success, balancing technical solutioning with business growth objectives.

You will also play a key role in upstream solutioning and technical consulting during the pre-contract sales process, enhancing sales outcomes and ensuring smooth transition...