Senior Customer Success Manager at Syntax

Elevate customer satisfaction with Syntax as a Senior Customer Success Manager focusing on Oracle clients in North America. Lead relationships and drive success through strategic engagement and communication.
In this pivotal role, you will serve as the main point of contact for Oracle customers, advocating for their needs and aligning services with their business objectives. The Senior CSM will leverage extensive experience in managing enterprise clients and a solid grasp of ERP ecosystems and cloud managed services to enhance customer experience.
Key Responsibilities:
• Establish trusted advisor relationships with Oracle customers
• Lead service reviews and operational calls with stakeholders
• Monitor service performance metrics and proactively address issues
• Drive the success planning process aligning with customer goals
• Collaborate across teams for effective service delivery
Requirements:
• 10+ years in Customer Success or similar roles
• Experienc...