Senior Customer Success & Account Manager

Senior Customer Success & Account Manager

• Join a globally recognised AI-powered AML compliance platform , headquartered in London.
• Be the key relationship driver for high-profile accounts (Banking institutions, Asset management,...)
• Take over a strategic portfolio and lead renewals, up-sells, and cross-sells across enterprise clients.
• Work cross-functionally while reporting directly to the Head of Customer Success (based in Australia).
• Earn up to MYR350k in commission based on performance, with a strong support structure in place.

Key Projects

• Own and expand a portfolio of enterprise/regional clients in APAC.
• Deliver tailored success plans, QBRs, and customer advocacy initiatives.
• Support long-term adoption, client satisfaction, and commercial growth.
• Work closely with implementation and technical teams (based in Malaysia) to s...