Full-time

Senior Customer Service Representative

Posted by Wolters Kluwer • Aarhus, Central Denmark Region, Denmark

📍 Aarhus, Central Denmark Region 🕒 March 02, 2026

About the Role

Senior Customer Service Representative

About the Role
As a Senior Customer Service Representative at Wolters Kluwer TAA in Aarhus, you will apply your advanced expertise to deliver exceptional support and resolve complex, non-standard customer challenges. You will play a key role in strengthening customer satisfaction, enhancing operational performance, and supporting the continued success of our customer service organization. In this role, you will serve as a trusted resource for both customers and colleagues, contributing to improved processes, team development, and overall service excellence.

Key Responsibilities

  • Manage and resolve complex customer inquiries by providing thorough, expert-level support.
  • Perform advanced troubleshooting and deliver effective solutions to non-routine issues.
  • Contribute to optimizing customer service processes, workflows, and documentation.
  • Take ownership of escalated cases, e...
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