Senior Customer Relationship Management (CRM) Representative

Role Purpose

The CRM Representative is responsible for delivering consistent, high-quality customer service while managing a defined set of daily operational and administrative tasks. This role is a key point of contact for customers and plays a critical part in ensuring timely communication, accurate processing of requests, and effective coordination between customers and operations.

The role requires a high level of organisation, productivity, and accountability. The CRM Representative is expected to work to a structured daily schedule, meet defined output targets, maintain accuracy, and take ownership of tasks from start to finish. This is a fast-paced, performance-driven role where reliability, follow-through, and timeliness are essential.

Training is provided for all CRM duties, and responsibilities are shared across team members to ensure operational coverage and flexibility. Reporting lines and specific duties may be adjusted or rotated from time ...