Full-time
Senior Customer Operations Lead & Escalation Expert
Posted by ZUS COFFEE • Subang Jaya, Selangor, Malaysia
About the Role
A leading coffee brand in Subang Jaya is seeking a Senior Customer Operations Specialist to oversee daily customer operations and escalate complex cases. You'll manage a team of Customer Operation Executives, ensuring high service quality and performance against KPIs. Responsibilities include process improvement, e-commerce operations oversight, and reporting on customer insights. Ideal candidates should possess strong management and analytical skills, with a commitment to continuous improvement.
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