Senior customer onboarding specialist (saas)

About Loop
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.
We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50 M goal.
About the role
You will lead onboarding for fast-growing DTC brands, ensuring smooth setup, migration, and go-live on Loop. This role requires strong project ownership, communication, and problem-solving to deliver a seamless merchant experience and hand off to Customer Success with high confidence and adoption.
Responsibilities
Merchant Kickoff & Engagement
Send kickoff invites within 24 hours of sales handoff.
Lead onboarding calls to understand merchant goals, setup requirements, and timelines.
Maintain pr...