Senior Customer Engagement Coordinator

**_About the job_**



**Main Responsibilities & Accountabilities:**



**Job Purpose**



+ Responsible for SC Customer Engagement activities

+ Works in close collaboration & complementary to Trade and Supply Chain Customer Engagement Coordinators

+ Responsible for segmentation process in conjunction with Trade

+ Drives SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating all internal & external stakeholders

+ Responsible for SC relationship for all customers concerning the O2S process

+ Proactively engages customers to deliver effective communication & continuous improvements

+ Liaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customers

+ Creates positive customer experience, providing added-value at every customer interaction



**Key Accountabilities**



**R...