Senior Consultant

Job Description:

Senior/Lead ServiceNow Consultant (CSM + ITSM Support)
Role: Senior ServiceNow Consultant
Experience: 6+ Years (ServiceNow relevant experience mandatory)
Location: Noida (NCR)
Work Mode: Hybrid / Onsite (Client Location)

Role Overview
We are looking for a Senior/Lead ServiceNow Consultant with strong hands-on experience in ServiceNow CSM and ITSM support with Domain Separation knowledge. The candidate will be responsible for production support, issue resolution, minor enhancements, and platform stability in an SLA-driven environment. The role requires strong troubleshooting skills, stakeholder coordination, and experience working in a support and maintenance project.

Key Responsibilities
• Provide L2/L3 production support for ServiceNow ITSM and CSM modules
• Handle incidents, service requests, and defects within defined SLAs
• Perform root cause analysis (RCA) for recurring production i...