About the Role
Job Description
Core Responsibilities :
- Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints.
- Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements.
- Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations.
- Guide resolution of complex client issues, escalations, and ambiguous problems.
- Own delivery governance, onboarding strategy, and escalation management.
- Define and improve onboarding and delivery standards, playbooks, and ways of working.
- Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption.
Typical Deliverables :
- End-to-end onboarding and implementation delivery ownership for medium and high complexity &#x...
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