Senior Consultant, Client Success

Overview

The Senior Consultant, Customer Success is aB2Bclient-facing individual contributor responsible for ensuring customers achieve maximum value, drivingadoption, increasingcustomersengagementandmaintaininghigh levelsof satisfactionfrom ourPismoSaaS platform for card payments and core banking.

This role acts as a trusted advisor to customers, communicatingthe value of the Pismo products. Itcombines technicalexpertise,operationalknow-how,businessstrategyandexecutive engagement.You will meet with customers on a regular basis to discuss business and tactical challenges,shape theirdefinition of success with Pismo, and offer proactive advice on how tooptimizeor enhance the use of platform.The ideal candidate is a proactive person, driven by data toanticipateproblems.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing the end-to-end customer lifecycle from onboarding toextended adoption.
• Build str...