Senior, Client Success

Proactively Reach Out and Retain At-Risk Clients (Retention)

• Serve as the primary point of contact for assigned, ensuring a positive and seamless experience
• Proactively engage clients to assess satisfaction and identify potential issues before they escalated
• Analyze client feedback, usage data, and behavior to detect churn risks and take appropriate action
• Collaborate with internal teams (support, sales, product, marketing, etc) to resolve client concerns and ensure alignment on client needs
• Advocate for client needs internally to help drive product or service enhancements
• Track and report on client retention metrics and trends
• Use of various CRMs -Salesforce, etc., internal tools and programs to help aid our clients and their accounts
• Resolution may involve investigation into client’s support history or needs analysis based on client’s business needs
• Proactively engage these c...