Senior Client Service Representative - Lebanon

Overview: We are seeking a proactive and experienced Senior Client Service Representative to join our dynamic financial services team. This role requires a client-focused professional with strong leadership skills, operational insight, and the ability to manage both people and processes. The successful candidate will oversee the customer support team, ensure cross-departmental coordination, and act as the main liaison with compliance to maintain adherence to regulatory standards. Job Responsibilities: Manage and lead the customer support team, ensuring high performance, quality service delivery, and professional growth through training, guidance, and regular feedback. Serve as the escalation point for complex or sensitive client inquiries, ensuring timely and accurate resolution via phone, email, or chat. Lead the full account lifecycle: opening, updates, renewals, and closures. Review documentation, verify compliance, and coordinate with internal departments. Monitor and process c...