Senior Client Service Representative at CIBC

Become a vital part of CIBC as a Senior Client Service Representative in Fergus. Utilize your expertise in financial services and customer experience to support clients effectively.
In this full-time role within the Personal and Business Banking Team, you will assist clients by handling transactions, addressing inquiries, and connecting them with appropriate team members. Embrace a flexible schedule, including evenings and weekends, while working across multiple banking centers in a collaborative environment. You will be the first line of support for clients aiming to achieve their financial goals.
Key Responsibilities:
• Engage clients in managing accounts and products
• Resolve client issues with a solution-oriented approach
• Leverage technology to guide clients on mobile banking apps
• Connect clients with the right assistance from CIBC teams
• Ensure compliance with banking standards in all interactions
Requirements:
• Experience in financial services or...