Full-time
Senior Client Program Manager: CSAT & Growth
Posted by Teleperformance • Remote, Remote, Mexico
About the Role
Teleperformance seeks an ACM in Mexico to lead the business unit focused on ensuring excellent client satisfaction and program profitability. You will oversee the performance scorecard, manage client escalations, and develop your team's potential. Candidates should have 1.5 years of management experience in the contact center industry, proficiency in MS Office, and strong knowledge of performance metrics. A Bachelor's degree is preferred, and bilingual proficiency in English and Spanish is required.
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