Senior Client Delivery Manager

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Step into a pivotal Senior Client Delivery Manager role supporting two major financial services clients, including a leading Big 4 bank. You will be accountable for seamless, end‑to‑end service delivery across core platforms such as AVIA and Verint, ensuring all reporting, service outcomes, and operational commitments are met in a highly complex environment.

As the primary escalation and relationship lead, you'll work closely with senior stakeholders—translating technical issues into clear, actionable insights and driving effective solutions with urgency and precision. With four direct reports and oversight of an incident and change‑management team, this role suits a seasoned Service Delivery, Customer Success, or Experience Manager who excels in building trusted client partnerships and navigating critica...