Senior Business Process Analyst
Posted by Straive • Parañaque, National Capital Region, Philippines
About the Role
Business Process Analyst, Supervisor II
Job Purpose
The Business Process Analyst is responsible for designing, implementing, and maintaining quality management plans and tools. Working closely with customer service and business unit leaders, this role ensures service level agreements (SLAs), standards, and quality requirements are consistently met.
The position involves conducting quality checks (QA/QC), analyzing outputs, and aligning processes with customer and stakeholder feedback. The analyst also leads root cause analysis of complaints and escalations, and develops corrective and preventive actions to drive continuous improvement.
Key Responsibilities
Delivery Excellence
- Implement strategies and improvements to ensure efficient and timely operations.
- Evaluate business procedures against organizational objecti...
Ready to Apply?
Submit your application today and take the next step in your career journey with Straive.
Apply Now