Full-time

Senior Associate, Client Services, Operations

Posted by DBS Bank • Indonesia, Indonesia, Indonesia

📍 Indonesia, Indonesia 🕒 February 28, 2026

About the Role

Senior Associate, Client Services, Operations-(WD80657)

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Provide exceptional client service and support to internal and external clients, ensuring their needs are met in a timely and efficient manner
  • Assist with the processing and resolution of client inquiries, requests, and complaints, escalating complex issues as necessary
  • Collaborate with cross-functional teams to identify and implement process improvements, enhancing the overall client experience
  • Maintain accurate and up-to-date records and documenta...
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