Regular Employee

Senior Application Support Specialist

Posted by Oracle • Chennai, Tamil Nadu, India

📍 Chennai, Tamil Nadu 🕒 February 19, 2026

About the Role

Job Summary As an L2 Support Engineer, you will play a critical role in ensuring the reliability and stability of our mission-critical systems supporting banking domain operations. You will provide advanced support by troubleshooting, analysing, and escalating issues, while driving automation and operational improvements. This is a mostly remote position requiring shift flexibility, with occasional onsite presence for meetings or major activities at one of our four OFSS locations.

Key Responsibilities

  • Monitor and troubleshoot production systems using UNIX/Linux, SQL, and log management tools (Splunk, Grafana, App-dynamics)
  • Provide second-level support for application and database issues; perform root cause analysis and resolution
  • Collaborate with DevOps teams to maintain and enhance CI/CD pipelines (primarily with GitLab)
  • Utilize job scheduling and automation tools (., Ansible Tower) to streamline operations and resolve incidents
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