Senior Amazon Connect Administrator

We are seeking a highly skilled
Senior Amazon Connect Administrator / Developer
to design, build, and optimize integrated contact center solutions.

You will work closely with stakeholders to deliver scalable customer engagement tools for voice and digital channels. Apply now to join a collaborative team driving innovation in contact center technology.

Responsibilities

• Configure and maintain Amazon Connect contact flows, queues, routing profiles, and IVR logic
• Configure and optimize CTI integrations between Amazon Connect and Salesforce
• Implement screen pops, click-to-dial, softphone controls, call logging, and agent state synchronization
• Develop and maintain AWS Lambda functions and integrations supporting call flows
• Support omnichannel capabilities including voice, chat, and callbacks
• Configure Salesforce Service Cloud for voice use cases including Cases, Tasks, Activities, and Voice Call records
• ...