Full-time

Self-Service Experience Lead

Posted by Okta for Developers • Toronto, ON, Canada

📍 Toronto, ON 🕒 March 01, 2026

About the Role

A tech company specializing in identity solutions is seeking an Online Experience Specialist to enhance customer self-service through an effective online support portal. The ideal candidate will have experience in online customer experience and content management, with strong analytical skills for measuring support portal performance. Responsibilities include developing and managing content, tracking key performance indicators, and driving customer adoption. A Bachelor's degree in a relevant field is preferred, along with hands-on experience with tools like Salesforce Experience Cloud.
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