About the Role
- To provide implementation service including managing customers and timeline.
- To provide technical support to customer either on-site/remote/phone or email.
- To obtain technical certification for products that company distributes.
- To help customers in matching requirement into product/solutions.
- To provide workable (or alternative) solution based on customer's requirement.
- To conduct Product Hands-on Training to customers and partners.
- To be able to carry out installation and configuration by reading manual when given a new product when there is no prior training given.
- *Able to work in a fast-paced environment. Working after office hours, Sat/Sun/Public Holidays, from time to time, would be expected.
- To support Sales personnel in sales process, e.g. product features/functionalities clarification, implementation consideration, tender compliance, etc.
- To work closely with Sales personnel to help manag...
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