Security Consultant

Serve as the primary contact for customer incidents and service requests across email, phone, and ticketing platforms.

Provide expert operational support for F5 solutions, including BIG‑IP (LTM, GTM, ASM, APM, Advanced WAF) and related security and application delivery technologies.

Continuously monitor and update support tickets, ensuring accurate documentation, time tracking, and SLA compliance.

Apply escalation procedures effectively and manage both internal and external escalations.

Communicate proactively with customers regarding ticket status, incidents, and service updates.

Deliver 24x7 support, including after‑hours assistance for critical issues.

Perform routine system and security health checks to maintain stability and performance.

Participate in projects, POCs, implementations, and handovers, including the prepara...