About the Role
Job Description
Location- Mumbai, Maharashtra
Job Responsibilities
- Critically examine the execution of Projects & troubleshoot problems on the go.
- Lead client review meetings & ensure customer delight.
- Drive client servicing and relations to ensure CSAT of 9 and above for all clients.
- Map customer expectations at a high level & evolve SEO practice to ensure customer delight.
- Work closely with the Content and SEO teams to ensure there are no errors in the work being sent out.
- Mentor managers and junior team members
- Ensure client retention.
- Ensure timely execution of projects.
- Own client status calls and communication regarding SEO and effectively communicate ongoing efforts to clients.
Requirements
- At least 4-7 years of Client & Team Management experience
- Experience in managing multiple projects.
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