Sdm Service Delivery Manager

Job Description
As a Service Delivery Manager 2, you will be responsible for the successful delivery of services for one or multiple client engagements.
This role ensures high-quality service delivery, compliance with Service Level Agreements (SLAs), cost control, and continuous service improvement while leading multiple delivery teams.
Key Responsibilities
Ensure delivery of contracted services in line with agreed SLAs, KPIs, quality standards, and budgets.
Manage and coordinate multiple delivery teams across one or more engagements.
Monitor service performance and implement corrective actions to address risks or delivery gaps.
Maintain strong client relationships and ensure high levels of customer satisfaction.
Collaborate closely with Engagement Managers and Directors to support service objectives.
Oversee cost management, efficiency initiatives, and continuous improvement activities.
Ensure compliance with Capgemini processes, policies, an...