About the Role
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Job Summary:The role holder will be responsible for acting as a single point of contact for Gategroup internal users, dealing with the management of both routine and non-routine incidents, problems, and requests. Providing first level support through user calls through IVR, email-queues, ITSM tool, MS Teams-Chat and provision of the 1st line support for incidents.
Main Duties and Responsibilities:
Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g., Microsoft products, operating system, basic networking, PCs).
Business Awareness. Develops an understanding of company’s environment and service delivery requirements to enable the delivery of a first-class service.
Process. Documents actions taken in resolving routine user’s enquiries ensuring established processes/sy...
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