About the Role
About the Job
We're looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.
As Scheduling Specialist, You Will…
Assist with schedule and tracker management to ensure that all schedules are generated properly
Identify customer contact trends to ensure appropriate resources are utilized
Manage schedule information for new and existing employees in multiple locations using a workforce software program
Ensure employee information is accurately entered and maintained on an ongoing basis
Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated
Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level...
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