Scheduling Manager

Scheduling Manager - Social Housing Repairs & Maintenance

Full time, permanent

Based in Stratford, East London

£36,000 - £38,000 per annum

Here at Howells, we are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford.

As the Scheduling Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

Previous experience in social housing repairs and maintenance is essential
Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all secto...