Scheduler

We are looking to recruit an experienced service coordinator to join our lovely Client. The Service Coordinator will support internal and external customers within the service team and be a self-motivated team player with a willingness and desire to grow professionally. Previous experience in a service department or service role is a must.

* Receive customer email / phone calls, respond and answering accordingly

* Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.

* Log service calls accurately in CRM system

* Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times

* Effective utilisation, efficiency, and productivity of the field engineers

* Forward plan daily, weekly and monthly engineering activity

* Provide delivery timescales to customers

* Administrating job reports from the field engineers ensuring ...