About the Role
- Design, develop, and manage end-to-end Customer Care / Contact Center solutions supporting Order to Cash (O2C) processes
- Integrate SAP SD (ECC & S/4HANA) with Salesforce Service Cloud and EDI platforms
- Lead development and support of integrations using SAP CPI / PI/PO, REST/SOAP APIs, IDOC, RFC, Proxy, BAPI, and EDI standards (X12, EDIFACT)
- Ensure high availability, performance, and scalability of Customer Care systems
- Collaborate with integration teams (MuleSoft), IT, business, and commercial teams
- Translate complex technical concepts into clear, actionable business insights
- Support post-go-live activities and troubleshoot integration issues
- Take full ownership of solutions and drive implementation end-to-end
- 5-8 years of IT experience with functional and configuration expertise
- Proven experience as a Solution Architect or sen...
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