Salesforce Technical Architect

Req ID: 339767 

We are currently seeking a Salesforce Technical Architect to join our team in Hyderabad, Telangana (IN-TG), India (IN).

e are seeking an experienced Technical Lead with expertise in Salesforce Service Cloud, AWS, and Voice/CTI platforms (Amazon Connect, Genesys). The ideal candidate will lead solution design, oversee technical delivery, and ensure successful implementation of cloud-based contact center solutions integrated with Salesforce Service Cloud. This role combines hands-on architecture, technical leadership, and stakeholder management.

Key Responsibilities
Service Cloud

Lead design and implementation of Service Cloud features: Case Management, Omni-Channel, Knowledge Base, Service Console, and Digital Engagement.

Integrate Voice/CTI solutions with Salesforce for seamless agent experience (screen pop, click-to-dial, call logging).

Optimize agent workflows and service automation (Flows, Macros, Eins...