Salesforce Enterprise Application Support Analyst

Salesforce Enterprise Application Support Analyst

Base pay range: $2,500.00/yr - $3,000.00/yr

Location

Mexico/Brazil — Full Remote — Contract position — With Perks (PTO, Vacation, Bonuses)

Responsibilities

• Deliver Tier 2 application support and provide technical analysis on requested changes to Salesforce CRM and other business applications.
• Troubleshoot applications and software for all internal customers, including operations, development, and other business units.
• Map functional requirements to technical requirements to ensure all changes are implemented in accordance with best practices.
• Field incoming problem tickets to resolve application and software issues (CRM); prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Record, track, and document the problem‑solving process, including all decisions and actions, through to final resol...