Salesforce Developer, Managed Services (Virtual

Job Title: Salesforce Support EngineerLocation: Remote, MexicoOverviewWe are seeking a hands-on Salesforce Support Engineer with strong production support experience to join our ITES support team.The ideal candidate will have extensive experience in Salesforce administration, development, and support, with a proven ability to manage SLA-driven environments and on-call responsibilities.Key DetailsExperience:8–9+ years in IT, including 4+ years of Salesforce experience and 3+ years in support projectsGrade:G6 or higher (or upper range of G5)Employment Type:Full-timeShift Timing:8 AM – 4 PM CST / 9 AM – 5 PM CST / 10 AM – 6 PM CST (flexible)On-call:Required as per project needsKey ResponsibilitiesOwn and manageL2/L3 Salesforce incidentsand service requests while meeting SLA targetsPerformtriage, issue reproduction, root cause analysis (RCA) , and implement fixes or workaroundsDebug and troubleshootApex, Triggers, Flows, Visualforce, LWC/Aura, and integrationsExecutehotfix deploymentsan...