Salesforce Consultant - AI Implementation

Summary of Role

We are seeking a Salesforce Consultant to join our team immediately. You will drive high-resolution AI agent deployments using Intercom (Fin) and integrate these solutions into complex environments, including Salesforce Service Cloud and Zendesk, to transform client support operations.

Your Impact & What You'll Do

• Strategic AI Deployment: Configure and optimize Intercom AI agents to maintain industry-leading resolution rates and exceptional user experiences.
• Systems Integration: Architect and implement seamless connections between 3rd-party AI tools and core CRM infrastructures like Omni-Channel, Service Cloud, or Zendesk.
• Consultative Delivery: Provide strategic guidance to clients migrating from native AI solutions (e.g., Einstein) to specialized, high-performance 3rd-party agents.
• Technical Troubleshootin...