About the Role
JD
Job Description
We are looking for a hands-on Salesforce Support Engineer with strong production-support experience to join our ITES support team. Ideal candidates have 8+ years in IT, including 4+ years of Salesforce experience (preferably in support) and 3+ years working on support projects with SLA-driven, on-call responsibilities.
Key details
- Experience: 9+ years in IT; 4+ years Salesforce; 4+ years in support projects
- Location: Mexico,
- Employment type: Full-time
- Shift: 8 am CST to 4 am CST/ 9am to 5 pm/ 10 am to 6 pm CST / On call as required
Key activities
- Own L2/L3 Salesforce incidents and service requests; meet SLAs and communicate status to stakeholders.
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