Salesforce Admin Consultant
Posted by Global Process Manager • Manila, Metro Manila, Philippines
About the Role
Responsibilities:
Creating users and updating of user rights.
Troubleshoot and provide 2nd line support on CRM to colleagues across the GN group.
Develop and maintain Knowledge Base articles in ServiceNow for users and AI agents.
Maintaining the platform, including staying up to date on new features and releases, as well as investigating any bugs.
Handle data upload requests from the Super Users.
Work closely with all your CRM colleagues in making sure all stakeholders are happy with Salesforce and that it supports their daily use.
Collaborate closely with other teams supporting the DTP setup, ensuring coherent process support across platforms.
Assist in defining and developing effective monitoring and observability for Salesforce components to enable proactive support.
Requirements:
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