Full-time

Sales Support Associate

Posted by MCAP • Waterloo, Ontario, Canada

📍 Waterloo, Ontario 🕒 June 24, 2026

About the Role

The Role

This position is responsible for overall administrative support for the Broker Origination MCAP, RMG, and MERIX sales teams. This role is primarily responsible for completing new broker registrations and maintenance of existing broker data for MCAP, RMG, MERIX, and all sub-servicing brands. Other duties include portal (Professor, Gateway, and Explore) login creations, portal maintenance, maintaining Salesforce information, reporting for the Broker Origination Sales teams, and participation in various projects and initiatives. Additionally, the role is responsible for advising appropriate departments/teams to update interest rates related to MCAP and/or RMG for all systems.

Broker Management and Maintenance

  • Manage new broker registration process (all lenders/brands)
  • Triage broker submissions which fail ingestion into Liberty (enterprise underwriting system) and notify stakeholders accordingly (all lenders/brands)
  • Man...
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