About the Role
+ Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
+ Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
+ Works independently mostly and may need limited supervision only on complex new assignments - to develop and share quotes using standardized pricing tools.
+ Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
+ Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
+ Acts as an informal resource and mentor for colleagues with less experience
+ Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
+ Track account histor...
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