Sales Admin

Responsibilities:

• Answer call promptly, filter and direct calls to the appropriate personnel based on the caller needs.
• Maintain a professional image and provide quick assistance.
• Accurately process orders and proforma invoice or invoice timely following company procedures.
• Follow up on the revised PO from the customer; ensure the revised copy is received within 1 week.
• Process on PO cancellation and refund payment to customer.
• To ensure upfront payment receive before due date.
• Be alert unit receive and collaborate with Admin and Lab on payment status before work start.
• Follow up with Finance or engineers (warranty claim) and confirm the estimate and/or delivery date.
• Immediately notify HOD for potential delays or delay shipments, to enable Sales Admin to updates to customer regarding their parts order.
• Release part to engineers and consumables to Sales Admin on the same day received the goo...