Sales Admin Coordinator

After-Sales Assistant Coordinator plays a key role in supporting the after-sales process by helping to resolve post-sale issues and ensuring clear communication between internal departments and the After-Sales Team to maintain high levels of customer satisfaction.

Key Responsibilities:

·       Assist in managing and addressing customer inquiries, requirements, and shipment discrepancies before dispatch.

·       Monitor customer requirements, and discrepancies, ensuring timely follow-up and resolution.

·       Maintain accurate and up-to-date records of after-sales activities using DMS and

·       Coordinate with logistics and warehouse teams to resolve shipment-related issues.

·       Maintain confidentiality and handle sensitive information with professionalism.

Aftersales Support:

• Monitor and maintain the CMR (Customer Material Request) Requirements and Discrepancy Board on
• Ensure all CMR requirements are accu...