SaaS Support Engineer

Company Description

Resonate CX is a fast-growing Australian SaaS company helping leading organisations turn customer and employee feedback into meaningful action. Our Voice of Customer and Voice of Employee platform combines analytics, AI, and automation to help businesses close the loop faster, uncover insights, and drive measurable improvement in experience and performance.

As we scale, we’re looking for an Application Support Engineer to strengthen our Sydney based team.

In this position, you will provide a crucial operational function in maintaining and bringing innovation to the production environment of our cloud-based SaaS product (100% on Microsoft Azure).

On a typical day, you will:

Application Support and Incident Management

- Investigate, troubleshoot, and resolve customer support tickets end to end

- Manage 2nd and 3rd level suppo...