SaaS Customer Support Representative

Support Users. Strengthen Systems. Keep SaaS Running Smoothly.
Build a SaaS career that values your life outside work just as much as your performance. With balanced shifts, uninterrupted off-hours, and weekends for yourself, this role lets you excel without sacrificing personal time. Enjoy a supportive environment where your growth, well-being, and work-life balance matter-every single day.
Job Description
As a SaaS Customer Support Representative, you will respond to customer inquiries, manage tickets, troubleshoot issues, and ensure prompt resolution. You'll follow incident protocols, escalate complex concerns, document all interactions, and maintain strong product knowledge to deliver high-quality support and excellent customer satisfaction.
Job Overview
Employment Type: Indefinite term type contract
Shift: Shifting (Weekends and nights required)
Work Setup: Onsite, Connecta 26, Bogotá, Colombia
Exciting Perks Await
5 days work week
20 vacation days in...