Full-time

SaaS Customer Service Representative

Posted by HawodTech Solutions Inc. • Cebu City, Central Visayas, Philippines

📍 Cebu City, Central Visayas 🕒 March 03, 2026

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About the Role

 Job Description: 
The key purpose of this role is to provide exceptional support to the Customer base and their workforce and to resolve their queries, concerns, and issues by providing clear, accurate and relevant information, in accordance with our service level agreements.

Key Responsibilities:

Respond to customer inquiries via email and chat in a professional manner and in accordance with service level agreements
Performs daily ticket hygiene; reviews ticket updates and follows through with relevant stakeholders to help expedite ticket resolution.
Resolve customer issues and complaints diplomatically and effectively and per our service level agreements, policies, and procedures.
Appropriate to the Severity Level of a ticket, the CSR must apply time management and prioritization according to the Prompt Response SLA.
Follow incident management protocols, escalate incidents, and complex issues to the ...
                

Job Details

Location Cebu City, Central Visayas
Job Type Full-time
Category Information and Record Clerks
Posted March 03, 2026
Deadline April 12, 2026

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