Full-time
SaaS Application Support Manager: Incident & Ops Lead
Posted by JoyRide Superapp • Gumaca, Quezon, Philippines
About the Role
A leading technology service provider in Gumaca seeks an experienced Application Support Manager to oversee technical operations and lead the support team. The ideal candidate will enhance incident management processes while ensuring high service quality. Responsibilities include monitoring incidents, providing technical guidance, and driving customer satisfaction initiatives. Applicants should have a strong background in technical operations within a SaaS environment and substantial experience with cloud applications. This is a full-time executive role in the IT services sector.
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