SA Tech - IT support and Helpdesk L2 Admin
Posted by Nexthire • Bengaluru, Karnataka, India
About the Role
Company : SA TECH
Job Profile : IT Support and Helpdesk L2 Admin
Location: Bangalore
Experience: 3.5 Years
Work Mode: Work from Office (WFO)
Work Days: 5 Days per Week
Role Overview: The IT Support and Helpdesk L2 Admin is responsible for providing advanced technical support and troubleshooting for IT-related issues. This role involves handling escalated support requests, maintaining IT systems, and ensuring smooth operation of IT services.
Key Responsibilities:
Technical Support:
o Provide Level 2 support for hardware, software, and network issues 1 .
o Troubleshoot and resolve complex technical problems escalated from Level 1 support 2 .
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