RR-0257219- Manager Infrastructure services

Job Description:

Excellent knowledge of Nexthink Infinity Platform
Leading client and vendor technical calls.
Leading and driving the monthly governance.
Presenting the quarterly business review
Driving value realization and business outcome with potential savings for the customer if any.
Knowledge of creating remote actions, campaigns, and workflows
Doing proactive analysis to bring improvement in DEX score.
Creating relevant alerts, dashboards, reports for the client.
Creating Remote Actions specifically to fix common incidents.
Creating custom scripts and custom dashboards.
Excellent knowledge of NQL queries.
Work on various reporting and analytics projects both with internal and external clients.
Understand the customer’s business needs and gathering and writing the requirements.
Complete project management activities according to agreed services to be provided.
Translate reporting needs into production repor...