RR-0203395 - Associate Manager Software Engineering
Posted by DXC Technology • Riyadh, Riyadh Province, Saudi Arabia
About the Role
Job Description:
Key Responsibilities
Issue Investigation & Resolution
Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
Reproduce issues in test/staging environments to identify bugs or misconfigurations.
Conduct detailed log analysis, SQL/database checks, and API validation.
Incident Management
Classify and prioritize incidents based on severity and business impact.
Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
User Support & Communication
Communicate with business users or clients to gather additional information when needed.
Provide workar...
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